Refund policy

Effective October 25, 2026, for new orders. This policy does not reduce rights or return terms that applied when an earlier order was placed.

Shirt returns and size changes

IMUST shirts are produced to order. Except where required by applicable law, we do not offer returns, refunds, or free exchanges because you selected the wrong size or color, or changed your mind. Please check the size guide and your selected options before ordering. A replacement in a different size or color requires a new purchase.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, has a printing or manufacturing defect, or differs from what you ordered, contact info@imuststore.com promptly, preferably within 30 calendar days of delivery, so we can investigate and arrange an appropriate replacement or refund. Include your order number, a description of the issue, and clear photos of the item, print, and size label where relevant. This reporting request does not limit any longer rights or remedies provided by applicable law.

Other products and return instructions

Return eligibility for non-shirt products depends on the product and its source. Contact us before returning an item. Where a return is accepted, items should be unworn or unused, with tags where supplied, and in their original packaging, with proof of purchase. We will explain the return address, shipping responsibility, and any applicable conditions before you send anything. Do not send items to a print provider or other address without instructions.

European Union cancellation rights

For eligible orders delivered to the European Union, you may notify us within 14 days of delivery that you wish to cancel your purchase, subject to applicable legal exceptions. Producing a standard shirt after an order is placed does not by itself remove any statutory cancellation right. Contact us for return instructions. Items may be inspected as permitted by law; any deduction for diminished value will be handled in accordance with applicable law. Mandatory refund and return-shipping rules apply.

Refunds

We will notify you of the outcome after reviewing your issue or receiving an authorized return, as applicable. Approved refunds are issued to the original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may need additional processing time. If more than 15 business days have passed since approval, email info@imuststore.com.

Your statutory rights

Nothing in this policy excludes or limits mandatory cancellation rights, consumer guarantees, or remedies for faulty, misdescribed, or incorrect goods.